Question 1

What are check-in and check-out times?

Accepted Answer

Check-in is 3 PM and check-out is 11 AM at every home. We’ll confirm the exact arrival window when you book.

Question 2

Is there a minimum stay?

Accepted Answer

Two nights. Weekly and monthly stays are welcome.

Question 3

What is the cancellation policy?

Accepted Answer

Fully refundable up to 15 days before check-in.

Question 4

What amenities are included?

Accepted Answer

Each home’s page lists its amenities in full. If something matters for your stay — a grill, a desk, a crib — mention it in your inquiry and we’ll confirm.

Question 5

How do I book?

Accepted Answer

Open the home, pick your dates in the booking box and send a request. We confirm by email, usually within the hour, and nothing is charged until you accept. You can also book the same home on Airbnb.

Question 6

What do you charge?

Accepted Answer

12% of the rental income the property earns. That covers everything on the for-owners page — listing work, guest communication, cleaning coordination, and maintenance. There is no separate charge for callouts or turnovers.

Question 7

What isn’t included?

Accepted Answer

The cost of the work itself: cleaners, tradespeople, parts, consumables, and channel fees are the property’s costs and are passed through. We coordinate and supervise them; we don’t mark them up. Anything structural or capital is yours to decide on, and we’ll tell you when we think something needs doing.

Question 8

Do you manage properties outside Cedar Creek Lake and Heredia?

Accepted Answer

Yes — we take properties across the United States and Costa Rica. Those two are simply where we run homes today. If yours is somewhere new to us, send it anyway and we’ll tell you honestly whether we can do it justice.

Question 9

Who deals with guests when something goes wrong?

Accepted Answer

We do, at any hour. Inquiries, check-in problems, and anything that goes wrong during a stay come to us, not to you. You hear from us when there’s a decision only an owner can make.

Question 10

I already have an Airbnb listing. What happens to it?

Accepted Answer

It stays yours. We rebuild it rather than replace it, so the reviews and the ranking history you have already earned come with you. Before anything changes we send you a review of the current listing and what we would do differently.

Question 11

How long am I tied in for?

Accepted Answer

Minimum term is 6 months, and notice to cancel is 60 days. We would rather you stay because the numbers are working than because of a contract.

Question 12

How new are you?

Accepted Answer

New. We have been managing for a matter of months, and the for-owners page shows you exactly what we run and how it is rated rather than implying a longer track record. If you would rather hand a property to someone with ten years behind them, that is a reasonable thing to want.

Question 13

Can I still use the property myself?

Accepted Answer

Yes. We block the calendar for owner stays and maintenance whenever you ask. Give us as much notice as you can and we will work around it.

Questions, answered carefully

Questions, answered carefully